The Fascia Hub Terms and Conditions

1. These terms

1.1. What these terms cover. These are the terms and conditions on which we supply products to you, whether these are goods, services or digital content.

1.2. Why you should read them. Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms or require any changes, please contact us to discuss.

2. Information about us and how to contact us

2.1. Who we are. We are The Fascia Hub, a company established in England and Wales. Our registered office is at 346A Farnham Road, Slough, Berkshire, SL2 1BT. (The Fascia Hub)

2.2. How to contact us. You can contact us on 07724 027 748 or 01753 867877 or by writing to us at or at our mailing address.

2.3. How we may contact you. If we have to contact you, we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.

2.4. "Writing" includes emails. When we use the words "writing" or "written" in these terms, this includes emails.

3. Membership provisions

3.1. How we will accept your order for membership. Our acceptance of your order will take place when your booking has been confirmed from Stripe by email, at which point a contract will come into existence between you and us.

3.2. Please reserve your email confirmation. Your Stripe email confirmation is your proof of membership.

3.3. If you have taken membership via a special offer, note that your subscription cost will be increased automatically at the end of the launch offer period to the current standard price or any other nominated price as specified in the special offer.

3.4. If you have taken up monthly membership, your minimum commitment is for three subscription months.

3.5. If you notify us of your wish to cancel your membership, we will effect that as soon as possible; no refunds will be given should you have given us unreasonably short notice and the payment is automatically taken in the meantime.

4. Your rights to make changes post event booking

4.1. Substitute delegate names can be made subject to the following conditions being satisfied:

4.1.1. for an online event – notice can be given at any time but you must pay an admin charge of £30 via bank transfer.

4.1.2. for an in-person event – notice must be provided minimum 28 days prior to the event and you must pay an admin charge of £30 via bank transfer.

4.2. If you wish to make a change to the delegate name please contact us at or call us on 07724 027 748 or 01753 867877 with the substitute delegate name, modality and country, full address, email address, contact number and who they are replacing.

4.3. We will let you know if the change is possible. If you do not receive any confirmation then the substitution is not guaranteed and it is your responsibility to check that the change has been authorised.

4.4. If it is possible, we will notify you of any changes which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change.

5. Our rights to make changes

5.1. Minor changes to our products and services. We may change the products or services:

5.1.1. to reflect changes in relevant laws and regulatory requirements; and

5.1.2. to implement minor technical adjustments and improvements, for example to address a security threat. These changes will not affect your use of the products or services and level of customer service received.

5.2. More significant changes to our products and services and these terms. In addition, as we inform you in the description of our products and services on our website, we may make changes to these terms, the products or the services.

5.3. Updates to digital content. We may update, improve or change digital content of our website at any time with no notification to you.

5.4. Updates or changes to conferences and lectures. We reserve the right to make last minute changes to meeting, lecture and conference schedules. This includes timings of lectures and conferences and speakers, as well as the length of time between event screening and uploading of the recordings to the Members' Area.

6. Providing the services

6.1. When we will provide the products or services. During the order process we will let you know when we will provide the products or services to you.

6.2. If the product is a one-off purchase of digital content. We will make the digital content available for access by you as soon as reasonably possible after we accept your order.

6.3. If the product is a one-off purchase for a live or online event. We will confirm the date and time of the event.

6.4. If the products are ongoing memberships services to conferences or lectures, or a subscription to receive goods or digital content. We will supply the services, goods or digital content to you until either the services are completed, or the subscription expires or either party terminates the contract in accordance with clause 7.

6.5. We are not responsible for delays outside our control. If our services are delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.

6.6. What will happen if you do not give required information to us. We may need certain information from you so that we can supply the products to you, for example, a substitute delegate name, modality and country (for your name badge), full address, email address, contact number.

6.7. If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may either end the contract or make an additional charge of £30 to compensate us for any extra work that is required as a result.

6.8. We will not be responsible for supplying the services late or not supplying any part of them if this is caused by you not giving us the information we need within a reasonable time of us asking for it.

6.9. Reasons we may suspend the supply of services to you. We may have to suspend the supply of a service to:

6.9.1. deal with technical problems or make minor technical changes;

6.9.2. update the website to reflect changes in relevant laws and regulatory requirements;

6.9.3. make changes to your membership as requested by you or notified by us to you.

6.10. Your rights if we suspend the supply of products or services. We will contact you in advance to tell you we will be suspending supply of the products or services, unless the problem is urgent or an emergency.

6.11. We may also suspend supply of the products if you do not pay. If you do not pay for the products or services in accordance with this contract and you still do not make payment within 7 days of us reminding you that payment is due, we may suspend supply of the products until you have paid us the outstanding amounts. We will contact you to tell you we are suspending supply of the products and/ or services.

7. Terminating the contract

7.1. Without affecting any other right or remedy available to it, either party may terminate the Contract with immediate effect by giving one month notice to the other party in accordance with this clause if:

7.1.1. the other party commits a material breach of any term of the Contract and (if such a breach is remediable) fails to remedy that breach within 28 days of that party being notified in writing to do so;

7.1.2. the other party takes any step or action in connection with its entering administration, provisional liquidation or any composition or arrangement with its creditors (other than in relation to a solvent restructuring), being wound up (whether voluntarily or by order of the court, unless for the purpose of a solvent restructuring), having a receiver appointed to any of its assets or ceasing to carry on business or, if the step or action is taken in another jurisdiction, in connection with any analogous procedure in the relevant jurisdiction;

7.1.3. the other party suspends, or threatens to suspend, or ceases or threatens to cease to carry on all or a substantial part of its business; or

7.1.4. the other party's financial position deteriorates to such an extent that in the terminating party's opinion the other party's capability to adequately fulfil its obligations under the Contract has been placed in jeopardy.

7.2. Without affecting any other right or remedy available to it, The Fascia Hub may terminate the Contract with immediate effect by giving written notice to the Customer if:

7.2.1. the Customer fails to pay any amount due under the Contract on the due date for payment;

7.3. Your right to terminate the contract under the provisions in the contract is subject to the following:

7.3.1. the minimum periods specified in clauses 10.1 and 10.2 being satisfied;

7.3.2. if you accept a launch offer membership, a minimum 6 months commitment period will apply;

7.3.3. after 6 months of the initial subscription the membership will become a normal subscription and the fee shall change to the standard fee, simultaneously the minimum commitment period shall change to one month.

7.4. Your contract will terminate on the 1st day of the following month and no further payments will be due under this contract.

7.5. Notice to terminate the contract can be made via:

7.5.1. Phone. Call customer services on 07724 027 748 or 01753 867877. Please provide your name, membership number, home address, details of the order and, where available, your phone number and email address.

7.5.2. Email. Email us at Please provide your name, membership number, home address, details of the order and, where available, your phone number and email address.

8. Suspension of products or services

8.1. Without affecting any other right or remedy available to it, The Fascia Hub may suspend the supply of Services under the Contract or any other contract between the Customer and The Fascia Hub if, but not limited to:

8.1.1. the Customer fails to pay any amount due under the Contract on the due date for payment; or

8.1.2. the Customer becomes subject to any of the events listed in clause 7.1.1 to clause 7.1.7, or The Fascia Hub reasonably believes that the Customer is about to become subject to any of them; or

8.1.3. The Fascia Hub needs to deal with technical problems or make minor technical changes; or

8.1.4. The Fascia Hub needs to update the products or services to reflect changes in relevant laws and regulatory requirements; or

8.1.5. The Fascia Hub needs to make changes as requested by the Customer or notified by The Fascia Hub to the Customer; or

8.1.6. The Fascia Hub needs to deal with venue availability; or

8.1.7. The Fascia Hub needs to deal with a lack of speakers for an event.

8.2. In the event The Fascia Hub suspends the Service, The Fascia Hub shall provide notice in advance to the Customer, except in cases of emergency. If the Services cannot be provided for longer than one month in any three months The Fascia Hub will adjust the Charges to reflect the period when the Services were suspended. Subject to provisions in Clause 10, the Customer has the right to provide notice to The Fascia Hub to terminate the Contract if the Services are suspended for a period of more than a month or The Fascia Hub advises of the same. In such cases, The Fascia Hub will refund the proportionate sum due to the Customer.

8.3. Changing your mind. You do not have a right to change your mind in respect of:

8.3.1. digital products after you have started to access, download or stream these; and

8.3.2. services in the form of lectures, once these have been attended.

9. How to tell us about problems.

9.1. Access requirements. We would like each of our delegates to fully participate in the in-person events. Please let us know if you have any special access requirements.

10. Membership and other costs.

10.1. The costs of membership or individual event tickets will be as displayed to you on our website.

10.2. A launch membership cost of £10 monthly shall be payable on the 1st day of each month with a minimum membership duration of 6 months from the date of purchase.

10.3. Membership outside of any launch period will be a cost of £15 monthly, payable on the mutually agreed day of each month with a minimum membership duration of 3 months from the date of purchase. This may not be applicable for special offers that are made available.

10.4. It is the member’s responsibility to notify The Fascia Hub of a wish to terminate membership in accordance with clause 7 after the periods specified in 11.1 and 11.2 have lapsed.

10.5. We reserve the right to make changes to our membership costs at any time and this will not override any special offers you may have taken up.

10.6. Discounts are only available through certain nominated organisations and are specific to members of those organisations.

10.7. Discounts are not valid in conjunction with any other offer from The Fascia Hub.

10.8. When and how you must pay. We accept payment through Stripe. When you must pay depends on what product you are buying:

10.8.1. For digital content, you must pay for the products before you download/access them.

10.8.2. For one-off events, you must make an advance payment of the full ticket price.

10.9. We can charge interest if you pay late. If you do not make any payment to us by the due date we may charge interest to you on the overdue amount at the rate of 4% a year above the base lending rate of The Bank of England from time to time. This interest shall accrue on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You must pay us interest together with any overdue amount.

11. Cancellations

11.1. Cancellations of places at an in-person event. The customer will be entitled to a refund, less a 20% administration fee of their ticket, subject to a written request of cancellation being received up to 6 months after the booking was made.

11.2. Cancellations made after the 6 months period and prior to the four-week period prior to the event, will incur a 25% fee to cover any additional administration costs including Stripe costs.

11.3. We regret that cancellations after this time cannot be refunded, and that a refund for failure to attend a conference cannot be made.

11.4. For cancellations of an online event, notice can be given at any time but you must pay an admin charge of £30 via bank transfer.

11.6. Refunds will only be made to the card on which the original payment was taken.

12. Limitation of liability

12.1. The Fascia Hub obtains insurance cover in respect of its own legal liability for individual claims not exceeding £1,000,000 per claim in certain circumstances. The limits and exclusions in this clause reflect the insurance cover The Fascia Hub has been able to arrange, and the Customer is responsible for making its own arrangements for the insurance of any excess loss.

12.2. Our online or live events are made in good faith. All arrangements for lectures both online and in-person are made in good faith and with the benefit of extensive experience. Although we make every effort to deliver our services with the assistance of third-party venues, we cannot however be held responsible for any mistakes made by third parties.

12.3. The Fascia Hub accepts no liability for any claim related to parking or security or any other risks at any third-party venues used to host conference, meeting or lectures organised by The Fascia Hub.

12.4. We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.

12.5. We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes:

12.5.1. liability for death or personal injury caused by negligence;

12.5.2. for fraud or fraudulent misrepresentation;

12.5.3. for breach of your legal rights in relation to the products and services, subject to clause 12.5, The Fascia Hub’s total liability to the Customer shall not exceed £1,000,000. The Fascia Hub’s total liability includes liability in contract, tort (including negligence), breach of statutory duty, or otherwise, arising under or in connection with the Contract.

12.6. When we are liable for damage to your property. If we are providing services in your property, we will make good any damage to your property caused by us while doing so. However, we are not responsible for the cost of repairing any pre-existing faults or damage to your property that we discover while providing the services.

12.7. If defective digital content which we have supplied damages a device or digital content belonging to you and this is caused by our failure to use reasonable care and skill we will either repair the damage or pay you compensation. However, we will not be liable for damage which you could have avoided by following our advice to apply an update offered to you free of charge or for damage which was caused by you failing to correctly follow installation instructions or to have in place the minimum system requirements advised by us.

12.8. We are not liable for business losses. We only supply the products for individual private use. If you use the products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

13. Our Website

13.1. By accessing, using or downloading materials from The Fascia Hub website, you agree to the following:

13.1.1. Copyright and all other intellectual property rights, that exist in the digital content available on this site, are wholly owned by The Fascia Hub and its clients/suppliers and may only be used in the ways described in these terms and conditions.

13.1.2. Except as otherwise indicated on this website you may view, or download and print copies of documents and graphics from this website provided that: the material is used solely for research, personal or non-commercial purposes, for the avoidance of doubt this does not allow and/or include social media usage or sharing with friends or colleagues; the material is not modified or altered in any way; AND you do not remove any part of this legal notice

13.1.3. All rights, title and interest not expressly granted are reserved.

13.2. Trademark information. All company, product or service names referenced in our website are used for identification purposes only and may be trademarks of their respective owner. The Fascia Hub and its clients’ trademarks may be used only with permission from The Fascia Hub and its clients.

13.3. Links displayed on our website. Links connecting this site with other sites are for your convenience only and do not mean that The Fascia Hub endorses or approves these sites, their content or any changes and updates to such sites.

13.4. This website (excluding linked sites) is controlled by The Fascia Hub from its offices within the United Kingdom.

13.5.1. When you access recordings of presentations via our general website or within the Members' Area, you will see the following:

In watching these video recordings, you agree to the following: I understand that all rights to the presentation content belong to the presenters without exception. Sensitive and proprietary materials will be shown. Permission is granted only to watch and take notes. No permission is granted to screenshot, record, transmit or share the content. Doing so infringes on the presenters’ rights, and is unfair to them, so I will refrain from doing so. I agree to these terms and I agree to respect the rights of the presenters to share their content with delegates of The Fascia Hub exclusively on their own terms.

Our presenters allow us to host videos of presentations in good faith. When you access the videos you are agreeing to abide by the above agreement. Any transgression of this agreement will result in legal action.

13.5.2.  The Fascia Hub will make presentations (which include any Q & A and any panel discussion) available to ticket holders after the event for a period to be decided by TFH, to allow those unable to watch it on the day to view.  Post-event sales of the event may continue at the Host’s discretion.  The videos will be uploaded at a later date to the Members’ Area of The Fascia Hub. They will not be downloadable. Before accessing any videos, all viewers will be requested to read a statement as per 13.5.1. The Host implements this safeguard with good intent and is not responsible for any transgression of this agreement nor for any consequences, including financial or affecting Intellectual Property Rights.

13.6. In the Members' Area we hold copies of research that are not open access; we do this with special permission.  Sharing of these research papers is not permitted. Any transgression will result in legal action.

14. Warranties and Disclaimers

14.1. Except as expressly provided otherwise on agreement between the parties, all information and related graphics contained on this web site are provided “as is” without warranty including but not limited to the implied warranties of satisfactory quality, fitness for a particular purpose, title and non-infringement of third party intellectual property rights.

14.2. In no event shall The Fascia Hub Ltd be liable for any direct, indirect, incidental, special or consequential damages for loss of profits, revenue or use incurred by you or any third party, whether in action in contract, tort, or otherwise, arising from your access to, or use of, this website. The Fascia Hub makes no representations about the suitability, reliability, or timeliness, and accuracy of the information and related graphics contained on this website.

15. Data protection

15.1. The parties shall comply with their data protection obligations as set out in Data Protection legislation.

15.2. This clause 15 is in addition to, and does not relieve, remove or replace, a party's obligations or rights under the Data Protection Legislation. In this clause 15, Applicable Laws means (for so long as and to the extent that they apply to The Fascia Hub) the Domestic UK Law; and Domestic UK Law means the Data Protection Legislation from time to time in force in the UK and any other law that applies in the UK.

15.3. The Fascia Hub will use any personal and third-party information the Customer provides to:

15.3.1. provide the Services;

15.3.2. process the Customer’s payment for the Services; and

15.3.3. inform the Customer about similar products or services that The Fascia Hub provides, but the Customer may stop receiving these at any time by contacting The Fascia Hub.

15.4. Without prejudice to the generality of clause 15.1, the Customer will ensure that it has all necessary appropriate consents and notices in place to enable lawful transfer of the personal data to The Fascia Hub for the duration and purposes of the Contract.

15.5. Without prejudice to the generality of clause 15.1, The Fascia Hub shall, in relation to any personal data processed in connection with the performance by The Fascia Hub of its obligations under the Contract:

15.5.1. process that personal data only on the documented written instructions of the Customer unless The Fascia Hub is required by Applicable Laws to otherwise process that personal data;

15.5.2. ensure that it has in place appropriate technical and organisational measures to protect against unauthorised or unlawful processing of personal data and against accidental loss or destruction of, or damage to, personal data, appropriate to the harm that might result from the unauthorised or unlawful processing or accidental loss, destruction or damage and the nature of the data to be protected, having regard to the state of technological development and the cost of implementing any measures (those measures may include, where appropriate, pseudonymising and encrypting Personal Data, ensuring confidentiality, integrity, availability and resilience of its systems and services, ensuring that availability of and access to personal data can be restored in a timely manner after an incident, and regularly assessing and evaluating the effectiveness of the technical and organisational measures adopted by it);

15.5.3. ensure that all personnel who have access to and/or process personal data are obliged to keep the personal data confidential; and

15.5.4. assist the Customer, at the Customer's cost, in responding to any request from a data subject and in ensuring compliance with its obligations under the Data Protection Legislation with respect to security, breach notifications, impact assessments and consultations with supervisory authorities or regulators;

15.5.5. notify the Customer without undue delay on becoming aware of a personal data breach; and

15.5.6. at the written direction of the Customer, delete or return personal data and copies thereof to the Customer on termination of the agreement unless required by Applicable Law to store the personal data.

16. How we may use your personal information

16.1. We will only use your personal information as set out below;

16.1.1. Except as expressly provided, any non-personal information or material sent to The Fascia Hub will be deemed NOT to be confidential.

16.1.2. By sending The Fascia Hub any non-personal information or material, you grant The Fascia Hub an unrestricted, irrevocable perpetual licence to use, reproduce, display, perform, modify, transmit and distribute those materials or information. You also agree that The Fascia Hub is free to use any ideas, concepts, know-how or techniques that you send us for any purpose, with due acknowledgement of your contribution.

16.2. Attendees from live and online meetings, lectures or conferences will be automatically added to our mailing list for marketing purposes. If you wish not to be on our mailing list you have the option to opt out of receiving mail by clicking to unsubscribe within any marketing email.

16.3. Your personal details will be used by The Fascia Hub only for the distribution of information by email on subjects/ events/ conferences etc. on the topic of Fascia and relevant topics we deem will be of interest to you.

16.4. We will not sell or otherwise distribute your personal information to any other company without your express consent. The Fascia Hub Ltd respects the privacy of its delegates and members and does not give or sell mailing lists to other companies.

17. Other important terms

17.1. Nobody else has any rights under this contract. This contract is between you and us. No other person shall have any rights to enforce any of its terms.

17.2. If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

17.3. Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the products or services, we can still require you to make the payment at a later date.

18. Jurisdiction.

18.1. These terms and conditions are governed by the laws of England and Wales. On entering into this contract, you agree to submit to the exclusive jurisdiction of the English Courts.

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